Windows Lockscreen shows immediately after establishing TeamViewer Remote connection

wolle

Hello dear TV-Community.
We're facing following situation :

After we successfully connect to a client via TV it immediately locks Windows and shows the windows Lockscreen. Every time we try to connect with TV the screen on the remote site goes black and locks to Lockscreen.
What could be the problem for this behavior?

Thanks for any suggestions in advance
greetings
Lisa

horikorb2017

Hello. I had the same problem and we have a teamviewer licence and therfore i could open a ticket. The answer, which solved my problem was the follwowing:
Check the following key in the registry: HKEY_LOCAL_MACHINE --> "Software\Microsoft\Windows\CurrentVersion\Policies\System\" there should be a entry (DWORD32) called "InactivityTimeoutSecs" with the value "0" if its not there --> create it, reboot the computer and the problem should be solved.