cant see phones screen only apps that are android with TeamViewer 12

tvman8000

when trying to log onto android devise i only see the apps cant change or control anything from pc

Scotty

Hi tvman8000,

Thanks for your post!

Can you please advise what mobile you are connecting to (Manufacturer)?

It is important to note that we do not have the ability to completely contorl all android devices. The list of manufacturers that are supported can be found here: FAQ: How can i control my android device with TeamViewer

-Scotty

tvman8000

its an android tv box   android ver. 6.0.1   kernal ver 3.14.29      thank you

tvman8000

its os adroid 4.4

tvman8000

Hardware Specifications: 
CPU: Rockchip RK3128 Quad Core ARM Cortex A7 1.3 GHz.
GPU: GPU offers 3D graphic with OpenGL ES2.0 and OpenVG 1.1, 2D/3D GPU (4 x mali 400, 500MHz).
DDR3: 2G; Nand Flash: 16G.
Supports  multi-language:  English, Bahasa, Indonesia, Melayu, Espanol, French, Italian, Dutch, Hindi, Thai, Portuguese, Vietnamese, Turkish, Russian, Arabic, Persian, Chinese,etc.
Power Supply: 5V / 2A.
Main Features:
OS: Android 4.4.
Supports XBMC / Miracast / DLNA / Airplay (Needs download software from Google Play Store) / Bluetooth 4.0.
Wi-Fi: IEEE 802.11 b/g/n.
DLNA: Digital Living Network Alliance.
Supports 2.4G wireless mouse / keyboard.
Play Store: Apps in Google Play Store.
Adobe Flash Player: V11.1 or later.
Supports HTML5.
Suupports H.265.
Browser: Internet browse.
I2S Master & Slave Interface for Audio.
Strong Power Manage Unit(PMU).
HDMI: HDMI 1.4.
HD video decoder (1080p @ 60fps).
HD video encoder (1080p @ 30fps).
Media Formats: 
Video Player: MPEG2, MPEG4, AVI, WMV, MKV, MOV, RM, RMVB…
Music: MP3,WMA,WAV, OGG, AAC, FLAC, 3GP…
Picture: JPG, BMP, PNG…

Scotty

Hi tvman8000,

Unfortunately, as I mentioned as this device is not on our supported list, full remote control is not currently available for this device.

If you go to the supported device list here: FAQ: How can i control my android device with TeamViewerThere is an option to put in a request for another device. But at the moment, we need to have an agreement with the manufacturer in order to remote control android devices and this is designed for phones and tablets.

I am sorry for the dissapointment.

-Scotty