My QS module will not "Automatically add users to a group in your Contacts list"

catnamedmac1

Although I have the option to "Automatically add users to a group in your Contacts list" enabled in my QuickSupport module, users are never added to the group I have defined/specified. I have a business license.

Thanks in advance for your help.

ithelpdesk-pscy

Second that. It has never worked