Thank you for your post.
We do of course always try to get back to our customers as quickly as possible and I am very sorry that you seem to have had to wait longer than expected.
If you have an open support ticket with us, could you maybe send me a private message with your ticket number? That would allow me to get in touch with my colleagues and make sure that someone gets back to you as soon as possible.
Thank you in advance, I look forward to hearing from you!
All the best,
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