I have two identical HP notebooks at a remote location, and both are running TV13 with windows 10 - 64 bit. I have a dedciated static IP address and have been using this set-up successfully for four years. Today, suddenly, both are presenting on TV13 as being "online" but one is sending a "Partner did not connect to router" message while the ohther logs in normally. I am certain that the modem and router are working because I can access the one computer, plus an IP switch and a security camera at the remote location. I have tied remotely resetting the modem and the router via the IP switch but the one computer still will not connect. I have also tried using the Wake on Lan function through the on-site computer with which I can connect, but to no avail. Any thoughts on what the problem might be and remote fixes?