Replaced my broken computer and can't seem to transfer my license

newleaf

Hi there!

I purchased two Teamviewer Licenses in 2016 - TeamViewer 11 for Business

09-32104-XXXXXX (took numbers out for privacy)-567214

AND
09-32104-XXXXXX(ditto)-828779

I've only ever activated the latter one (ending in 828779) - which was on my laptop.  That laptop 'died' and was scrapped entirely- and Teamviewer (the trial version) was loaded onto the replacement computer (a desktop).  I cannot seem to figure out how to activate my old license on my new machine. Help!

My bookkeeper keeps getting locked out after a session since the software things she is taking advantage of the free version and now needs to pay up.

 

newleaf

I did try the 'legacy key' activation technique and it says this:
The license you tried to activate is already activated on another TeamViewer account.

Which is impossible....I only have one TeamViewer account.

Any help in trouble-shooting this would be wonderful.