We have a corporate license and are currently in the process of setting up all of our clients so that we can remotely manage and control for support.
A big gripe I have at the moment there is no where to tag the computer with "username". There is no field. Previously with other remote tools we could tag or alias the computer with the owners name making it easier to search and find their computer in the list. Under properties there is a "description" box but this does not appear to be searchable from the client or online portal.
Does this functionality exist? if not, could it be added. Its frustrating to have to ask the user for their hostname or id when users names could be added as a searchable tag or a field that is populated via the client during install or when last accessed or even added manually is helpful while we deploy the client.
Regards
Kent