Why Can't I Control my Android Device?

TVchris

Hello,
connection from Win10prof (Teamviewer 15.7.7) to Samsung Galaxy Tab A 10.1 (SM-T515NZSDDBT with Android-10, newest Quicksupport from PlayStore)) does not work. Samsung Knox is allowed, new installation didn't solve this behaviour.

Connection itself is established, but access to Galaxy's desktop is refused from Galaxy Tab, pls refer to attached screenshot:
"Ihr Partner hat die Verbindungsanfrage abgelehnt"

How to get it working?

Thanks and best regards, Chris

https://i.imgur.com/1QsJwSL.jpeg 

saeedashifahmed

The phone always closes. The application "Google Play Service" crashed again. There comes "About applications" "Send feedback" "Closed applications". What is this? And how can I remove it. Thank you.

md-

Which Add-on did you use? All addo-ns show incompatible today.

JeanK

Hello everybody,

We are happy to announce that TeamViewer released a Universal Add-on for users using the QuickSupport App to control Android devices running Android 7 or newer remotely. ?

You will find all the information you need about how to install and activate the Universal Add-On in our Knowledge Base article: Universal Add-On for Android 

This universal add-on will allow you to remote control Android devices that didn't have any dedicated add-on available. Therefore, the universal add-on won't be available for devices of already supported manufacturers.

Note: The Universal Add-on is not available for the TeamViewer Host.

Feel free to try it out on your Android phone and provide us with your feedback!

We are looking forward to hearing from you. ✌

Best regards

Jean

md-

I am using android version 8.0.2 on my Shield. When I try to download, the play store says it is incompatible.

Crwzar80

I have 2 Samsung Devices.
1 is a phone running Android 10 and i can remote control that device, however the other is a tablet running Android 7. When i connect to my tablet running TVQS i do not get the option to "Remote Control" this device. (There is no option for this)
i have installed TVQuick Support
Samsung Addon
Universal Addon
Android Addon
None of which has made any difference... 

P.S. QS worked on the same tablet 2 weeks ago????

Please Help...
Regards Wayne

RobMahn

I have a new Sony KD55X750H Android TV that came with TeamViewer Quick Support already installed.  When I launch, a pop-up says:

Add-On available - This device supports our Remote Control feature.  In order to use this feature, please download our free Add-On.

When I select "Download", it displays "TeamViewer Universal Add-On", but then below says "Your device isn't compatible with this version"

It is incorrectd to say an Add-On is available, and then say it is not compatible.

 

OliverKrueger

Hi community,
just try this one. Enable the option "Appear on top" within the app Info on the remote device afterwards you can see the screen of the tablet.

Regards,

 

 

darkod

In your article "Universal Add-On for Android" at https://community.teamviewer.com/t5/Knowledge-Base/Universal-Add-On-for-Android/ta-p/98492# the step 5 is not clear:

Once you have installed the add-on please go to the Accessibility menu of your Android device and enable the Universal add-on Accessibility Service

After installation of Universal Add-On for Android this screen disappeared so it was not possible to find and enable this option anywhere.

Can you describe more precisely?

JeanK

Hello @darkod,

We did not insert any screenshot and precise information because this may vary from one manufacturer to the other. The important information you need to follow is that you need to access the Accessibility menu of your device (which exists in any Android device).

I hope this could help. ?

Best regards

Jean

TotalPC

Hello @darkod ,

This was how I was able to access it...

As @JeanK stated it may be different on your system, but hopefully this will guide you in the right direction.

-Cheers

Crwzar80

i have been folowing this thread as i cannot connect to my Samsung 10.1 2014 edition tablet for the last 2 weeks (previously it was ok) 
My Samsung Note 9 is still OK
as you can see from the att screen shots the tablet (top image) is missing the "remote control" option ????

 

Sarah11

Hi there,

I am trying to connect remotely to my disabled mom's Samsung tablet running Android 10. 

She is not capable of acceptingthe connection request so I need unattended remote access.

I cannot got the host app to function properly and the Samsung add-on won't install on the tablet.

Since the Universal android addon isn't compatible with the host app is there any other way to accomplish what I am trying to do?

 

thanks very much for your help.

Sarah

Andrew_R_Wells

Best regard.

I have installed the TeamViewer QuickSupport application, and it works well with the universal plug-in, it allows me to see and control my cell phone, without any problem, it works well.

Link the cell phone with the TeamViewer Host account, for faster access, but it only allows me to see, and does not allow me to remotely control my cell phone.

What can I do to allow me to do remote control, with the TeamViewer Host application, my cell phone is a motorola one fusion plus brand and model.

I appreciate your help.

GnuMarco

Doesn't work with either Xiaomi Note8T or Xiaomi Note 9S. The addon crashes and the screen just closes.

XumaBR

Hello all,

Just installed TeamViewer Host on a TCL TV (Android) (Brand: TCL, Model: UnionTV). Could not install the ADD-ON to remote control the device. Now only screen sharing is enable. Will we have an add-on for this device? Thanks for helping.

JeanK

Hello @XumaBR,

Thank you for your message and welcome to the TeamViewer Community! ?

TCL is part of the supported manufacturers' list but is a partially supported manufacturer.

This means, we have developed Add-ons for the majority of TCL devices, but not for all TCL devices. I recommend you to uninstall and re-install the QuickSupport app and check if you are required to install an Add-on. If yes, it might work fine. If not, then there is most probably no Add-on for your device.

You will find all the information you need in our Knowledge Base article here: Supported manufacturers for remotely controlling Android devices 

I hope this could help.

Stay safe and sane! ?

Jean

Xav0

Is it possible, if we have the Xiaomi mobile added to our Teamviewer account as one more team, to access it without the user's permission? That is, any team that you have added in Teamviewer, if it is connected, you can access it remotely without confirmation, and this happens on PC and some mobiles ... Why doesn't it work on Xiaomi?
I do not want QuickSupport and have to ask for the code and then enter the web start.teamviewer, enter and the user again has to manually accept remote access, no, I want to enter automatically as you enter a pc or a mobile without having to disturb the mobile user.
Is that possible with Xiaomi? For now I have not found the way ... Teamviewer keeps loading and finally stops the attempt and does nothing. And if you specifically tell Teamviewer to access the device by password, it gives an error such as that the mobile is not connected to the internet ...
On the other hand with QuickSupport everything is fine, but it is a nuisance for the user and more if he is not experienced.

JaviSanchez

Sorry, I've seen TCL in the list.

Do you have a list of the models that are compatible with the universal add-on?

The problem is that for the brands that are partially compatible we dont have a list in order to know which one is going to work with teamviewer universal add-on.

For instance, the TCL 50C715 is not compatible.

I'd have enough with a list of brands that are fully compatible. Or the list that are partially compatible.

Thanyou for your help.

BigEddieM37

Same issue. This issue was posted on August 2020. Anyone have ANY suggestions?

Andy259

Same issue here

deatheros

same here

Xiaomi Mi Box S

alexisayenko

Where is the addon for xiaomi mi box 4 ?

mpazss

Hi all, I have Teamviewer Host installed on my phone Xiaomi redmi9 for unattended control of the phone.

But when I connect to the phone from my PC, a message appears on the phone asking to "accept remote screen sharing".

I need the remote control of the phone to be completely unattended, is it possible to avoid the message that appears on the screen and automate the screen sharing?

On the phone teamviewer is configured to been allowed to run over other apps and no other permission was asked

Justin

Hello @mpazss,

Xiaomi is not on our list of supported manufacturers.

You're, however, able to install our Universal Add-On to remotely control your Android device.

Best,

Justin

mpazss

ok, thanks

mpazss

The problem is not the drivers or the need for an addon, the app works fine for remote control, the problem is that it always asks for confirmation to share the screen which prevents the task from being unattended.

Apparently this is a feature of Android 10+.

I know that the device model does not have TV support but I comment for others who have the same problem.

Juriyx

Hello. Can you please tell me which plugin do I need to install to remotely control Geotex GTX-R2i TV box (Android 7.0, AOSP)? I get the following message, when I try to setup access:

Akiho

Hi @Juriyx,

Thank you for contacting TeamViewer Community.

Please check if your Android device is part of the compatibility list just here : Supported Android devices for full remote control.

And also could you try to install Universal Add-on for Android please?

For more information, feel free to check the knowledge article - Universal Add-On for Android.

I hope this could help. If not, do not hesitate to contact us again.

Best Regards,

Akiho

davidecara80

Hi, same problem :-(

I've new Mi TV P1 43 with last Android TV. TV came with TeamViewer QuickSupport installed but when I start app say me to download Universal Add-On. I click to ok/download but in new window say that device isn't compatible. I also try to reinstall app and also Host app but same problem. Can you help me?