Can't enable two-factor authentication for a user

Hi,

I just added a new user to our company Teamviewer account. The user signed in and now we would like to active the two-factor authentication on his account. However when he goes to his profile the text message Deactived is displayed next to Double Authentication and we can't seem to find a way to activate it.

Thanks in advance for the support!

Kind regards,
Arne Claerebout

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JeanK

Hello Boetn,

Hello philmacu,

Indeed, I have verified it also on our side: it is a permission issue.

To give sufficient rights to your users, so they can enable and disable the two factors authentication, you need to edit their profile permissions in your Management Console (as on the screenshots below)

User Management.png Edit profile.png

Note: Only company profile administrators can give these permissions.

What Boetn just said is absolutely correct.

A special thanks to both of you, your collaborative way of communication makes this Community a better place.

I hope this final explanation could solve this topic. If not, feel free to ask your questions.

I wish you all a good rest of the week.

Cheers

philmacu

Thanks will follow up on it

Boetn

Hi Jean,
The helpdesk helped me out. It's because the user doesn't have the right to change his profile.

Once you enable that option in the admin panel, it will be possible.

philmacu

Jean,

I have the same issue, the status is not 'deactivate' but rather 'deactivated', which is also the query that BOETN had

JeanK

Hello BOETN,

Thank you for your message.

If "deactivate" is displayed, then the TFA should already be active.

Can you maybe send a screen shot, so we can see how it looks like ?

Thank you in advance for your reply.

Cheers

Harms1

I had the same Issue
As Soon as I recieved admin rights from my admin via the Teamviewer site; the Deactivate dissapeared and Activate appeared instead.