Ticket Counter reset

WahajS9Tech

Hi

We are currently in testing phase with service camp and ticket counter is set from 10000. Is there a way to reset it as it wont let me go back to 0 or anything below that number.

JoshP

Hello @WahajS9Tech,

Thank you for your post.

Currently, it is not possible to reset the ticket number from within the servicecamp portal; the number set for Ticket ID Counter must not be lower than the highest ticket ID in use.

However, as a licensed TeamViewer user, I would recommend reaching out to our support team so they may further assist you in this matter.

Thanks again!

JoshP

Hello @WahajS9Tech,

Thank you for your post.

Currently, it is not possible to reset the ticket number from within the servicecamp portal; the number set for Ticket ID Counter must not be lower than the highest ticket ID in use.

However, as a licensed TeamViewer user, I would recommend reaching out to our support team so they may further assist you in this matter.

Thanks again!