Teaviewer 13 Timeout

Options
DaAggie
DaAggie Posts: 1
edited May 2023 in General questions

Hi,  I use the teamviewer 12 from work to connect to my home computer to check my home email and misc things.  When I upgraded to 13 at work, I noticed the timeouts after a duration of time that I didnt have with 12.  I need to know if I upgrade at home, and the timeout occurs on home computer, will that stop me from being able to connect to my home computer from work?

Thanks,

Steve

Comments

  • JoshP
    JoshP Posts: 898 Senior Moderator
    Options

    Hello @DaAggie,

    Thank you for your post.

     

    Connections made from work computers or networks require a Commercial TeamViewer license. For more information on Commercial Use, click here.

    If you have a licensed account, please ensure that you are logged in with the appropriate credentials, as the TeamViewer application will only know that you are licensed once you log in to Computers & Contacts.

    If you are using the private version of TeamViewer, please reach out to our Sales Team so that we may discuss your use case.

    Josh P.

    Senior Community Moderator

    ---