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When I upgrade it wont connect. It keeps repeating the update message

It wont connect and it says I must uprade my version. I upgrade but it still wont connect and the same message keeps coming up again and again

Comments

  • Maël
    Maël Posts: 12 Staff member 🤠

    Hi linebuster, 

    Please, could you send a screenshot of the issue? And tell me which version of TeamViewer you are using?

     

    Thanks in advance for your answer,

    Mael 

    Mael
  • Hi there,

    The version I am working from at a client is 12.0.89970

    The error message coming up is "Your partner uses a newer version of TV. Would you like to update TV now to establish a connection"

    I try to update to 12.0.95388 or 13.1.3629 .....the icon disappears , it comes back as TV12 & when Itry to connect, the same error message comes up.

     

    Many thanks

    Julian

  • Maël
    Maël Posts: 12 Staff member 🤠

    Hi again, 

    You can directly reply to this message. You have also the function to add your screenshot to your post. 

    Mael
  • Mael,

    How do I attach a screenshot

     

    Julian

  • Maël
    Maël Posts: 12 Staff member 🤠

    Hi Julian, 

    To add file(s) first click on reply and then in the bottom left of the text box you will see a button called "choose files" 

    Mael 

    Mael
  • Hi Mael,

    Firstly I can see no button called "choose files".

    Secondly I deleted TV from the computer and tried to reinstall v13 but the download was aborted.

    Now I cannot instal any version on my computer

    regards

    Julian

  • Maël
    Maël Posts: 12 Staff member 🤠

    Hi Julian, 

    Well without seeing any error message I can only advice you to : 

    - If you are using TeamViewer into a business environment: Please check if the firewall allows TeamViewer. 

    - Be sure that TeamViewer has been well removed and the saved settings as well . 

    - Please use only TeamViewer official webpage to download the program. 

    - Before running the installation be sure to deactivate the desktop anti-virus

    Please keep me updated, 

    Mael 

    Mael
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