Can't login

Hello,

I just can't login. Tried to change the password. I can login on internetsite. But Teamvier login in programm seems to have a bug. Already deinstalled and reinstalled. No change. See picture. Login Button stays gray. Not possible to enter password.

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ChristianWeber

Works now... thx

StefSalonga

Hey Esther,

All tested and confirmed working up here in the North East UK (Newcastle).

Thanks for your and the Tech Team's assistance.

-Stef, UK

glnz

Seems to be working again.

Esther, thank your tech team for us, but ask them to get to work earlier next time.

Ganymede out.

Korea

I also can't login.
I saw password is wrong even it is correct

tvrob

It's working again.

jfaust

Computers & Contacts - Error

glnz

In a different thread, the moderator Esther assures us that this will NOT cause the "commercial use" problem to come back.

But my ID numbers have changed, so I hope she's right!!

TV - bad show.

ChristianWeber

Error while LogIn...

Schmarotzer

Same in Russia.
On Windows only... On Ubuntu is OK

ASANetworkAdmin

Trying to login with app gives error message "An Error occurred while logging into your account. Please try again

With two options, Retry and Logoff

adamodonnell

Seems like this "small number of users" is crashing your system.

higrm

Thanks. Good find

WilfriedB

TeamViewer Status page shows the message below. Possibly the reason ...?
"Reassignment of Unique IDs
Identified - Based on global cooperation against malicious cyber activities, TeamViewer’s team and leading security researchers perform regular threat prevention analysis to identify inconsistent or suspicious behaviour within and beyond its network. In this context, in-depth data analysis revealed patterns of connection attempts that deviated from expected usage scenarios of TeamViewer. As this observation was limited to a small subgroup of endpoints, TeamViewer decided to invalidate and automatically re-assign unique identifiers (TeamViewer IDs) within this subgroup.

The precautionary measure has successfully been rolled out to full effect. For a short period of time, some users may experience service degradation, which will be resolved as soon as possible.
Jul 24, 14:49 CEST"

tvrob

#MeToo. logfile says:

HandleMasterResponseLogin(): MasterConnect failed. ErrorCode=10

Login server must be failing. Weblogin en community login also take forever and a day.
Maybe a problem with the user database. Or som DDOS attack on master servers.

jsantisteban

Same in Puerto Rico. I have about 165 hosts that i cannot access right now. (corporate)

jeanluc_stassen

Sorry, but can't login at all any more (the button is grey)

ecarmo

Same problem here in Brazil!

higrm

Since about 3 hours same problem here. I am assuming they are experiencing or have experienced a DOS attack. I'll try again in an hour. Was able to log onto the Management Console, though it was very, very slow to even build the page.

irinanordson

Nutzung des Teamviewers ist nich möglich, da ein Fehler bei der Anmeldung auftritt.

lneikirk

Us too in Minnesota, USA

Esther

Hi all,

Thanks for your post.

TeamViewer re-assigned a small number of unique IDs as a precautionary measure. For a short period of time, some users may experience service degradation, which will be resolved as soon as possible. Please see our status page at https://status.teamviewer.com/ for more information.

Thanks,

Esther

jon1285

same in texas

glnz

Same on Ganymede.

drorgiat

don't know what happened but cannot log in to any remote PC.

My PC ID changed to a new one.

Same from mobil app....

I found this https://status.teamviewer.com/# as the possible reason...

Reinstall didn't help as well

Hope it will return soon

Framato

The same in Italy

AB_PB33098

The same in Germany ...

jerrypalmer63

Trying for an Hour now!! just paid their ridiculous fees for the paid version and now this **bleep**.

Give us an Update Team Viewer!!

Joel_Edwards

They just did a short time ago: https://status.teamviewer.com/

Based on global cooperation against malicious cyber activities, TeamViewer’s team and leading security researchers perform regular threat prevention analysis to identify inconsistent or suspicious behaviour within and beyond its network. In this context, in-depth data analysis revealed patterns of connection attempts that deviated from expected usage scenarios of TeamViewer. As this observation was limited to a small subgroup of endpoints, TeamViewer decided to invalidate and automatically re-assign unique identifiers (TeamViewer IDs) within this subgroup.

The precautionary measure has successfully been rolled out to full effect. For a short period of time, some users may experience service degradation, which will be resolved as soon as possible.

Reposs

i agree. Just don't keep us in isolation

jon1285

same thing is happening to me... and the "sign in" button is grayed out"...