Suddenly unable to connect to remote PCs

I help out at a Hospital Radio Station which uses Team Viewer to allow me to access their four PCs from home. I was able to do this on Monday, but since yesterday I've been getting a message to say that TV isn't running on any of the machines. I went in to check yesterday and confirmed that indeed it IS running on all of them - however, none of them can access any of the others either, they get the same message when they try.Any suggestions?

Richard Davis

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Richard_Davis

As the problem appeared to start from the date that Version 13 arrived on the scene, I experimented by reverting one of our PCs to Version 12 and - eureka! - the problem disappeared on that machine! I've since done the same with the others, and all is now OK. If you want to do the same, older versions can be downloaded from

www.teamviewer.com/en/download/previous-versions

Make sure that you thoroughly remove Version 13 before you try and install an earlier version, and then resist the temptation to "upgrade" when it's offered.

One other oddity is that "Partner ID"s for the remote machines all seem to have changed, although the passwords haven't!

Good luck!

Richard Davis

Richard_Davis

Thanks, Ester - all understood. I did try restarting Team Viewer 13 on the affected machines, and also rebooting them, and I also tried out the old and new Partner IDs, but I had no success until I reverted to TV 12. However, when I get the chance (which won't be for a week or so) I'll try reinstalling TV13 on one of the PCs and see what happens.

Richard

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Richard_Davis

www.teamviewer.com/en/download/previous-versions

Make sure that you thoroughly remove Version 13 before you try and install an earlier version, and then resist the temptation to "upgrade" when it's offered.

One other oddity is that "Partner ID"s for the remote machines all seem to have changed, although the passwords haven't!

Good luck!

Richard Davis

Richard_Davis

Richard

tdubie

I am having the same problem. All of a sudden I can not connect to my other computer on TV. I am getting the same message but it is in fact running on the other computer.

powercokuching

we have been using it all this while, but last Saturday suddenly we can not connect to the other PC with TeamViewer anymore. But the other PC can remaotely connect to this PC.

The messege is saying Unknow problem

Richard_Davis

Looking at the messages, it seems that others are having the same problem. A virus, perhaps, or a problem with version 13? Looks as if we'll have to wait for an answer from "higher up"!

Esther

Hi @Richard_Davis

Thanks for posting your findings. Good to hear that it is working again.

To help with a clarification for this case: The connection issue might be caused by the Reassignment of unique IDs and chances are high that the new IDs of the remote device are caused by this measure.

In case of persisting issues after our systems were operational again we recommended to restart the device or the TeamViewer service. Un-installing TeamViewer 13 and re-installing TeamViewer 12 is equal to a restart of the TeamViewer service. Giving the fact that all this is valid for your case, you can try to update one of your devices to TeamViewer 13 again and check whether everything works as expected (so you can enjoy TeamViewer 13 features again).

Hope this info helps you. I would appreciate if you could give me an update on whether you tested the update to TeamViewer 13.

Thanks and all the best, Esther

eggpap

Hello,

I had TV 15 installed and after some days I have got the same issue you described. I hoped your solution was helpfull for me also and I have uninstalled TV15 and installed TV13 but, as you have said the problem remained. So I've repeated the operations for TV12, but nothing to do. I note that the ID field of the remote control panel is disabled. i.e. don't allow to type nothing. I have also uninstalled the iPhone TV app that performed perfectly but nothing happened.

Thanks for your help,
Emiliano

eggpap

Hello,
I've performed the following actions:
1 Closed TV12
2 launched TV12 again but as Administrator. The problem has disappeared.
3 Closed TV12
4 Installed TV15
5 launched it but normally i.e. NOT as Administrator. The problem has disappeared.

I hope this helps.
Emiliano