License activation failed. The TeamViewer version of the provided ID does not match to the entered l

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yeahright
yeahright Posts: 1
in General questions

anyone knows why i cant attach a viewer id, i have business account.

 

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  • Esther
    Esther Posts: 4,052 Former Community Manager
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    Hi @yeahright

    Thanks for your question.

    What TeamViewer version is installed on the device you would like to use with your license?

    If you have a license for TeamViewer 12, you will have to download a TeamViewer 12 on the device you would like to use.

    I hope this info helps you.

    Best, Esther

    Former Community Manager

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