Can only connect for 5 minutes
I have a license for version 12 but when I use the latest version of my iOS app on either my iPad or iPhone it will only connect to any of my clients computers for 5 minutes in demo mode!!!!
What's going on? This is crazy... I paid for my version 12 license so what's the problem?
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Hi croftmedia,
Thanks for your message and I am sorry for the hassle.
Please note this is a Community forum, not a ticket system and we cannot provide a staff answer to all posts. If you have a license and have an urgent issue, can you please raise a ticket or call our support team so they can assist you?
Regards,
Scotty
Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Did my reply answer your question? Why not accept it as a solution to help others?
Wow - it's obviously too much to expect a reply from Teamviewer!
They've taken my money and are obviously not bothered now.
Not great...
I raised a ticket and it seems that the latest iOS update was not beta tested very well so anyone with an older license than v13 can't connect for longer than 5 minutes....
Great job guys.