How to add User to a Company Profile with an already installed Premium license

Robert6

Hi

I am an admin of a Corporate license and I need to add a new User to the company profile.
I created successfully a new User with the +Add User function and the user received the invitation mail but once he clicked on the join link, filled email and password forms to login, he received a "server error" message .

So he tell me that he had already a TeamViewer licensed Premium version but with another account.
Also he told me that if I use the +Add Existing User function with his existing TeamViewer account, he will lose his company profile, already matched with a Premium license.

I read a lot on the community but not yet found any similar case.
Could be a solution to delete the new created account in the Manager Console, ask the user to create a free account and than use the +Add Existing User function?

Because I think it could be better to not share my license key in his TeamViewer client software.

Thank you very much
Regards
Rob

Scotty

Hi Robert6

Thanks for posting.

Unfortunately one account cannot be in two company profiles at once and you would not be able to give him your license key either even if you wanted to.

Simply put, he would need to have 2 email accounts. One under your company profile and one under the other.

Why would you would need one person under two company profiles?
If you are sharing contacts, you do not need to be a part of the same company.

Sharing Groups

-Scotty