can no connect to teamviewer server

For some days my teamviewer 13 can not conncet to teamviewer server. my network connection is working with other programs.

Tried to install TV version 12 and the probelm is the same

I can login on teamviewer website and from mobile device.

tried to disable firewall and virus protection, but still no connection

I am using Win 10

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Scotty

Hi toly

Thanks for posting.

This issue is specific to your license.
Can you please contact our support team in regards to this issue?

Thank you.

-Scotty

toly

Yes i can ping the server

Pinging master9.teamviewer.com [185.188.32.3] with 32 bytes of data:
Reply from 185.188.32.3: bytes=32 time=14ms TTL=116
Reply from 185.188.32.3: bytes=32 time=14ms TTL=116
Reply from 185.188.32.3: bytes=32 time=14ms TTL=116
Reply from 185.188.32.3: bytes=32 time=14ms TTL=116

Ping statistics for 185.188.32.3:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 14ms, Average = 14ms

DomLan

Hi @toly,

try to oper your last TeamViewer log file: -> Extras -> Open log files.

Inside you will find several lines. Try searching for those that contain the word teamviewer.com. We are looking for something similar to masterxx.teamviewer.com. XX is a number and corresponds to the server closest to your connectivity provider.
Open a command console (from Windows -> start -> cmd) and try to ping the address revealed by the log.

Are you able to contact the address?

Let me know.

Regards