URGENT: Need a new account, can't log in

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Frida
Frida Posts: 2
in General questions

Hi,

I used two factor authenticator but lost it when I restored my phone, so I can't log in. My company have a licence, and I need to log in to connect my account to my company.

So I want to delete my account and create a new one. Alternatively, resore my password withoout the security code.

Please help!

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  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi Frida,

    Thanks for your message.

    I am sorry to hear that you are having issues with your account currently.

    As a license owner with a need for urgent help, I recommend you to contact our support team directly.

    Best, Esther

    Former Community Manager

  • Frida
    Frida Posts: 2
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    The support team wont help me since its a private account.

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