Hello Team,
I'm not able to remotly connect to my computer or my family devices using my teamviewer anymore.
Please help,
Kind Regards
Hello Natascha,
I registered the error message as you requested:
I am not able to use TeamViewer. it connects the first time for 30 seconds, then it gives the following 2 error messages:
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The first messages say:
Sponsored session
This was a free session sponsored by vmw.teamviewer.com.
TeamViewer sessions are free of charge for personal use.
We thank you for playing fair!
Buy license
The second message says:
Unable to connect
Connection blocked after timeout.
Your license limits the maximum session duration to a partner, immediate
reconnects are blocked. Please try later or upgrade your license.
Connections to this partner will be blocked until 12:59.
More info
Please help.
Hi @deadlies,
Which OS is installed on the remote side? For the Commercial Use you have to fill out the following form: https://www.teamviewer.com/en/support/commercial-use-suspected/
Best, Natascha
I have the same issue - I am tryign to fis my mothers macbook air in Germany with my macbook pro in the US - both have TV13
I'm having the same problem. The message I get is a connection timeout, with a time when I will be able to reconnect. But, I hadn't connected in the first place, and when waiting for the time to pass, I get the same message, and a new timeout.
I, too, was getting the commercial use timeout. I'm in a similar boat. I have several machines at home, and one remote, that I connect to via TeamViewer.
David
What is displayed within the software when you try to establish a connection?
Hello Natasha,
Thank your for your quick answer, I'm able to connect to my account but not to remotly control my mac using the teamviewer app
I see the screen but the mouse and keyboard are not working.
This summer, I had a warning : teamviewer is detecting a commercial use. It's not my case I help my family and a friend (and I don't charge for that)
Regards
Thanks for your post.
Do you receive any error message? What is displayed within the software when you try to establish a connection?
