Unable to connect Client Team viewer ids

While we try to connect to client id,From Ready connect(secure connection) it will go to Connecting.... them again back to Ready connect(secure connection).
Is there any issue with Teamviewer site itself,since its not working from today morning for none of my colleagues also.Please help to reslove this issue.

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phlo

Seems to back working now

kpisupport

Is there any direct helpline number or chat support available?

@phlo wrote:
Yes ours is doing the same. Logged support ticket no response yet.

Phil

phlo

Last bit of the Log xxxxxxxx was TV number

2018/10/09 14:24:55.770 2336 3896 S0 CommandHandlerRouting[119]::CreateActiveSession(): outgoing session to xxxxxxxx via AU-SYD-ANX-R004.teamviewer.com, protocol Tcp
2018/10/09 14:24:55.770 2336 3896 S0 Carrier[118]::EndCarrierInternal(): ClientID: 0 SupportsEndSession: 0, SupportsCCmd2: 0, SessionType_MasterConnect, SendQueue: 0 (4 Bytes), CurrentSendQueue: 0 (0 Bytes), SendCache: 0 (0 Bytes)
2018/10/09 14:24:55.801 2336 3896 S0 Carrier[119]::CmdEndSession(): Received CMD_ENDSESSION with reason: 7
2018/10/09 14:24:55.801 15664 19640 G1 LoginOutgoing: Terminated by client
2018/10/09 14:24:55.801 2336 3900 S0 CGatewaySession[119]::EndSession(): Session to xxxxxxxx ended. Estimated capacity=0kBit/s, Latency=0ms

I think its the reported capacity being 0 but im just guessing.

Cowboy77

same issue here in Australia

Edouard_262

Same issue here (MAYOTTE) .When we try to connect we have the message "authentification failed". Is there any communication from team viewer?

phlo

Yes ours is doing the same. Logged support ticket no response yet.

Phil