teamviewer.com link icon
or
Ask The Community

Unable to cancel subscription

There is no where in your portal to cancel membership, and your support line goes to an ad for a cruise line ATM, I disabled the rebill in paypal, and am now recieving harassing emails.  Been trying to cancel on and off for months now.

Best Answers

  • JoshP
    JoshP Posts: 467 Senior Moderator
    Accepted Answer

    Hello @renecito10 

    Thank you for your post.

    Regarding cancellation, you can reach out to our licensing team directly via the phone so we may further assist.

    Should you be unable to call, you can also submit a ticket directly using your licensed TeamViewer account.

    Should there still be any issue reaching us, feel free to message a moderator on here and we can have a representative reach out to you directly.

    Hope this helps!

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

Answers

  • mtsted
    mtsted Posts: 2 ✭✭

    Tel. +1 800 638 0253 is the number I called, it was a quiz to win a cruise or something. (its the number ini your billing email footer)

    **Please do not post TeamViewer IDs** is the invoice number.

  • me neither, usually when a bill of over $2,000 is going to renew you get a reminder about it before kicking in,

    there is nowhere to cancel the account, calling is a no.

    I had to cancel my paypal and credit card so they dont auto renew.

     

  • JoshP
    JoshP Posts: 467 Senior Moderator
    Accepted Answer

    Hello @renecito10 

    Thank you for your post.

    Regarding cancellation, you can reach out to our licensing team directly via the phone so we may further assist.

    Should you be unable to call, you can also submit a ticket directly using your licensed TeamViewer account.

    Should there still be any issue reaching us, feel free to message a moderator on here and we can have a representative reach out to you directly.

    Hope this helps!

    Josh P.
    Senior Community Moderator

    Did my response answer your question? Help out others and select it as the Accepted Answer

  • tradegde
    tradegde Posts: 1
    I also had a forced renewal. In my case Teamviewer hid the automatic renewal at the bottom of the original invoice so I didn't know. They didn't put it in the original e-mail and there was no reminder notice. As a result I got stuck with another years subscrition that Teamviewer forced on me, even though I no longer use the product.

    Even when I am in contact with support and I have asked five times they have still not confirmed that it has been cancelled.


  • CGJR
    CGJR Posts: 11 ✭✭

    This is intentional. They want you to struggle to cancle. This is a very untrustworth company.

  • CGJR
    CGJR Posts: 11 ✭✭

    What was the resolution. I am going to contact my credit card company today to discuss since they will not let me cancle  because i contacted them 20 days prior not 28 days prior.

  • Hi

    I have had this issue also. There was no reminder or notification that our supscription was renewing - I purchased for 12 month only to get us through until we got a new computer. I haven't used the software in what would now be the new billing cycle. I tried to find an email or a phone number to talk to someone and there was no way for me to get in touch with someone regarding my account. Our credit card expired and I didn't update it, now I am getting what looks like suspecious correspondance  with horrible english from germany demanding the money and have applied all of these extra charges for I dont know what. When I tried to call and verify the message service was in german (which I dont speak) so I have no idea what is going on. This is an absolute joke. DO NOT BUY TEAM VIEWER!

  • jessc
    jessc Posts: 3

    I have tried so many times to get in touch with a manager from TeamViewer. I have the business subscription from a previous job and as I no longer work there I did not realize it would auto renew to my account. I was a PA and don't know why they would come after me for this. If they want me to take rent money to pay for this subscription that has not been in use since earlier this year, it shows how corrupt this company really is. As the production has ended I have no way of reaching out to them, yet the people I have talked to at TeamViewer are not listening. I did not receive any warning. They did not remind me 6 weeks prior as it has said in several threads regarding this. Has anyone found a way to resolve this?

  • It is incredible how this company wants to make money by not allowing you to cancel a subscription, making it impossible to do so; they give you precise instructions you have to follow but they don't take you any where, the phone number they provide it only gives you prompts and the link to open a ticket keeps on opening tabs in your computer...

    I need to cancel my subscription!!!!! I bought it a year a go and was unable to use it at all, ever!!!

  • Please cancel my subscription. I have already requested cancellation since last year!!! why keep sending me invoice and asking me to pay??!! Ridicolous!!! Are you trying to rip us off???

    For others who are planning to purchase TeamViewer license, think twice before you do that!

  • Olsec
    Olsec Posts: 1

    Hi there,

    It's really grazy. Same here, trying already for more than 1 year to downgrade endprotection licence. Send a ton off emails, multible calls, mostly disconnect at the moment it's almost your turn. And the only digital message you will get is that there's not a ticket (?!!) 
    My god, never ever experienced a company who works like that. 
    In the end Teamviewer will be exit, don't want to spend money to a company like that anymore....wasted way to much time in trying, trying, mailen, calling....etc. 

    Olsec. 

  • Natascha
    Natascha Posts: 1,312 Senior Moderator

    Hi @Olsec, Hi @angrymob1 

    Thanks for your posts. 

    We received both of your recent cancellation requests and my colleagues have already been in contact with you. Kindly ask you to double check the last messages of my colleagues in your mailboxes. 

    All tickets we receive from our customers will be processed accordingly. Therefore, I kindly ask you to be a little bit more patient until you receive a confirmation. 

    If there are any further questions, feel free to contact us again. 

    Wish you a great day. 

    All the best,
    Natascha

    German Community Moderator [on Parental Leave 🙋‍♀️]
  • CGJR
    CGJR Posts: 11 ✭✭

    They keep removing my reply for some reason but google illegal cancelation policies in your state. what they are doing is illegal and I had to send this to my legal team to get it cleared up.

     

    good luck!

     

  • MaryJo
    MaryJo Posts: 2

    Yeah, that's a load of garbage.  When you try to submit a ticket, it just puts you on an endless loop between the main page and this page.  I, also, have been having issues with canceling my subscription.  I will NOT be paying for this.  If this does not get taken care of, I would suggest contacting the Better Business Bureau.  That is what I am going to do if they haven't settled this within 48 hours.

  • the_Borg
    the_Borg Posts: 4

    Hi all

    Apparently, an email sent to discuss upgrading, is grounds for changing my licence from V12 perpetual to an unwanted and un-requested yearly subscription. My original email actully included these words... 'However, I don’t wish to pay for yearly upgrades/licences for my current support PCs'

    I am then told to open a support ticket! I didn't need this all the way through the Covid-19 lockdown, we issue a PO for any orders we place, none has been raised with Teamviewer.

    I can only guess that they are on the verge of administration, and need to steal as much money as possible, from their dwindelling customer base!

    I am told to raise a support ticket! Why, it's not a support issue, do their accounts have issues dealing with, oh you know, account queries?

    Then to my astonishment, they say they are going to take the money anyway! from where exactly. At least it's not my problem!

    I'm not a big user of Teamviewer anymore, so will be moving over to the **Third Party Product** platform or even **Third Party Product** and although the loss of revenue from me is low, the amount of customers I will now 'NOT' be recommending Teamviewer to, probably equates to £5k pa.

    Oh well, I used to think Teamviewer were a good company to deal with, however they appear to have lost

    • The ability to understand the English Language
    • How a Purchase Order actually works and what it means
    • Customer Service

    I sincerely hope you regain the ability to support YOUR customers, learn to read & understand emails

    Good luck with that!

  • Joel2020
    Joel2020 Posts: 3

    this company is a rort

    DO NOT USE THEIR PRODUCTS AND MAKE SURE YOU HAVE WRITTEN CONFIRMATION OF ANY DISPUTE with THEM

  • We have not used our license for over a year, and did not realize it was an automatic renewal... Actually we haven't used the license since we purchased it because it didn't work for our intended use... I would really appreciate a refund or a cancellation of the invoice we've been sent... this is a little ridiculous.

     

    Thanks. @Natascha 

  • johnk3
    johnk3 Posts: 2

    I wish to cancel my subscription. When I try to submit a ticket the website tells me my password is wrong. Tried it several times, always the same thing. Same password logs me on here fine. When I click on "forgot password" I get no email.

    This is the sort of behaviour you expect of a service haemorrhaging users.

  • johnk3
    johnk3 Posts: 2

    These instructions are out of date. There is no "submit a ticket" tab on the link given. The support page also does not accept my log in details. Additionally I am constantly being asked to verify my computer as a trusted device each time I try to log in.

    This seems blatantly obstructive when it comes to trying to cancel my subscription.

     

  • Yuri_T
    Yuri_T Posts: 1,990 Moderator

    Hi @johnk3 ,

    Thank you for your post and I apologize for any inconvenience caused.

    I have created a support ticket so please check your email and reply to the ticket with your request.

    We look forward to hearing from you.

    Kind regards,
    Yuri

    Community Moderator/ コミュニティモデレーター
  • I also have a problem canceling my subscription. I now receive an email from a debt collection company.  I want someone from the sales department to contact me at my email address.

  • This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in advance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    you don't need the service you didn't use it and they still charge you for it!!!!!!!!!!!What a great business model? why doest it take 28 days to cancel.

    I wish this company to loose customers and busness. No company which charge you for no service should get our business.

  • Ami8
    Ami8 Posts: 1

    I need to cancel my suscription. I can't pay it any more, and I don't want to use it no more. Please! It's not correct to force the client to pay something when you consider that we must renew the contract!!!

  • I require our Auto renewal to be removed from our subscription

  • Terjohnny
    Terjohnny Posts: 1 Newbie
    edited March 11

    Same issue here

  • juanjgon
    juanjgon Posts: 2 Newbie

    Unfortunately, I have the same problem. Unable to cancel and lack of communication. This is a nightmare!

  • p2rt9bT
    p2rt9bT Posts: 1

    paypal automatically renews every year. no notification or warning. you just get a notification that money has been deducted from your account. for all those that have a similar problem ; cancel or downgrade your subscription at least 28 days before it renews. check on your invoice that you received last time. make 100% sure you do this in time. log a ticket with them even before that, so that you get a response and the issue logged in THEIR SYSTEM; also make sure that you have evidence of this on your email. Last but not least, always go through paypal so you can cancel the automatic payment once you notified teamviewer and you have your ticket with them.

    If they then refuse, you have all the evidence to cancel the subscription and place a dispute in with Paypal regarding TeamViewer. It will be granted since you cancelled in time, have the evidence and notified them of the cancellation.

Sign In or Register to comment.