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Teamviewer 9 Premium - Your License Number is Not Valid With This Version


We have Teamveiwer 9 premium and had to reinstall windows on one of our computers. However when we installed Teamviewer 9 on the new windows and tried to activate it we get a message that the license number is not valid for this version of the program which is incorrect as I have it active on my home computer.

Adding to this I can not submit a support ticket as it asks for either email or license input & the buyer email (of my boss) says "couldn't link your email adress to a license" and if I enter the license it gives "license is not valid".

Please advise on how to fix this.


  • Yuri_T
    Yuri_T Posts: 2,020 Moderator

    Hi @iceman,

    Thank you for posting.

    Unfortunately we cannot answer specific questions about your license in the community.

    Please reply to a private message I sent, so that I can create your support ticket for you once you verify your license.

    We apologize for any inconvenience caused.

    Hope this will be helpful for you.

    Community Moderator/ コミュニティモデレーター
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