Teamviewer 9 Premium - Your License Number is Not Valid With This Version

We have Teamveiwer 9 premium and had to reinstall windows on one of our computers. However when we installed Teamviewer 9 on the new windows and tried to activate it we get a message that the license number is not valid for this version of the program which is incorrect as I have it active on my home computer.

Adding to this I can not submit a support ticket as it asks for either email or license input & the buyer email (of my boss) says "couldn't link your email adress to a license" and if I enter the license it gives "license is not valid".

Please advise on how to fix this.

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Yuri_T

Hi @iceman,

Thank you for posting.

Unfortunately we cannot answer specific questions about your license in the community.

Please reply to a private message I sent, so that I can create your support ticket for you once you verify your license.

We apologize for any inconvenience caused.

Hope this will be helpful for you.