When creating a new account there were two problems,
The token sent was invalid ( as reported when we tried to use it)
And when i tried to create another accout, because I could not see how to get the original account to resend an authorization token, there was a problem with reCaptcha, I kept getting a message that there was a problem with the internet connection ( which was not the case as I was working on the machine remotely) and to reload.
What should we do?