Problem with License

Nikskovrov

Hi. I have Business License. I bought it year ago or so. Some days ago I have to setup teamviwver 14 to connect some of users...And now It's written That I have no license - so I unable to connect to any contacts in my account. It's written That I use trial license...But in my account I have business license...I don't understand what I have to do....

Can U tell how I can contact to official support - not comunity?

Yuri_T

Hi @Nikskovrov,

Thank you for posting.

TeamViewer license

With regards to the TeamViewer plan, there are two types of plans. One is perpetual license, another is subscription. You need to make sure which types of license you are holding.

If you have a subscription plan, you are able to use the latest version anytime, such as version 14. However if you have a  perpetual license, you need to use the version you purchased.

 

 (1) If you are interested in a subscription, 

please read this article or contact our sales team. We are happy to support you. 

Auto upgrade

Once you setup for an auto upgrade, you do not need to do anything.

Please read the below articles in order to enable to update.

• Enable auto update for TeamViewer
• How do I update TeamViewer?

 

(2)If you would like to keep using your perpetual license,

Please uninstall your current version of teamviewer and install the previous version from here. Also if you wants to avoid updating to the latest version automatically please see this article and make sure that you select "updates within this major version".

rather than having the end points download from our website, you can create a custom download link for the host (unattended access) or QuickSupport (attended access).

You can see how to do this here.

Hope this information will be helpful for you.