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Upgrade to Version 14 from Version 13 - install hang





WIN 7 - not sure of level

Version 13 was installed and ruinning well.  Got update msg, version 14 available.  V 14 on other PC's Win 7 & 10.
Downloaded V 14.  Install hang.
Deleted V 13 from system via control panel.  Install again....same hang.
Tried again - let set in install for overnight.  Still hang.  Task Manager says 'not responding'.  Had to kill install.

I would appreciate any help.

I am downloading V 13 again to try to re-install. 

 

 



 



 

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Comments

  • jasbyjasby Posts: 1

    I am having the same problem right now.  I even uninstalled V12 and that did not help.  Running Windows 10 and also installed latest IE as suggested.

  • Keith82Keith82 Posts: 2
    After the version 13 reinstall, I deleted it and version 14 installed with no problem. That's what I remember
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