Upgrade to Version 14 from Version 13 - install hang

WIN 7 - not sure of level

Version 13 was installed and ruinning well. Got update msg, version 14 available. V 14 on other PC's Win 7 & 10.
Downloaded V 14. Install hang.
Deleted V 13 from system via control panel. Install again....same hang.
Tried again - let set in install for overnight. Still hang. Task Manager says 'not responding'. Had to kill install.

I would appreciate any help.

I am downloading V 13 again to try to re-install.

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Comments

Keith82

After the version 13 reinstall, I deleted it and version 14 installed with no problem. That's what I remember

jasby

I am having the same problem right now. I even uninstalled V12 and that did not help. Running Windows 10 and also installed latest IE as suggested.

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