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Unable to activate license.

license could not be activated if it is not shown on your account, please contact our support

This error occurs when enter an ID after clicking the link in the purchase confirmation email.

Even if I try to issue a ticket, there is no mail that appears to be a license.


  • Yuri_TYuri_T Posts: 1,762 Moderator

    Hi @shim1 ,

    Thank you for your post.

    Since you have purchased a license, I have created a support ticket for you in order to activate your license.

    Our support team will contact you as soon as possible.

    Best regards,

    Community Moderator
  • melissa9melissa9 Posts: 2

    Hi Yuri,

    I have this exact same problem, also unable to get my own support ticket with the license number on my invoice.

    Could you assist?

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