UNABLE TO CONNECT AFTER UPDATE

ijaghazi
ijaghazi Posts: 2
edited May 2023 in General questions

I am unable to connect to another PC remotely after updating to TeamViewer 14.

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  • Yuri_T
    Yuri_T Posts: 2,249 [Former Staff]

    Hi @ijaghazi ,

    Thank you for your feedback.

    In order to assist you, could you please tell us more details?
    Which operating system have you used?
    Have you got any error messages? If so, what did it say?

    Thank you very much in advance. I apologize for any inconvenience caused.

    Best regards,
    Yuri

    Former Japanese Community Moderator
  • ijaghazi
    ijaghazi Posts: 2

    I'm using Windows 10, the error message that kept popping up was "not using the updated version" but even after updating that pop up still appears. and another error window would appear saying "reason unknown".

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