always stuck on connecting

lfongs
lfongs Posts: 1
edited May 2023 in General questions

Hi Team,

Recently, the tv always stuck on connecting. My PC and partner PC are both V14, and both win10.

Could you please share me any advise, thanks.

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Comments

  • VMarco
    VMarco Posts: 6 Staff member 🤠

    Hello lfongs,

    thanks for your message.

    Could you please help us and provide a few more details? First of all I would double-check if both IDs on the machines are the same and didn't change since the last successful connection.

    Moreover, we need to ensure there's nothing wrong in your network and I would therefore ask you if you could please perform the following ping and tracert checks, with the following addresses.


    ping3.teamviewer.com

    master.teamviewer.com

    a public Google DNS such as 8.8.8.8

    Looking forward to your replies,

    thanks in advance

    Marco

  • -f0m4n-
    -f0m4n- Posts: 1

    Hi.

    Same issue .   

    Please Help .

    Ping.JPGtracert1.jpg

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