Cannot Login anymore from Android Device

I was using teamviewer on android (version 13.2.9356 CL) and everything worked ok until today.

Unadverterly left it open for several hours, and closed it when I became aware.I tried again some time later and now I cannot start my session. the screen just come back to to the initial screen. no action seems to be performed.

I tried installing teamviewer on another trusted device with the same results...

Any advise on what happened and how to fix it?

Thank You

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TeamViewer 13

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kph

logs indicate the following:

2019/05/01 21:23:29.494 29723-29753 W/TeamViewer TcpCarrierBase[2]::SendCompleteQueue(): No Connections, Type_Tcp, Dir_Outgoing, Ending 0, SendQueue 1, CurrentSendQueue 0, SendCache 0

2019/05/01 21:23:29.495 29723-29753 I/TeamViewer LicenseTracker::UpdateMachineLicense() local license differs from master license

2019/05/01 21:23:29.496 29723-29753 I/TeamViewer TeamViewerIDTracker::UpdateMachineID: New machineID = **Please do not post TeamViewer IDs**

2019/05/01 21:23:29.496 29723-29753 W/TeamViewer CKeepAliveClient::HandleLoginUserAnswer(): KeepAliveServer NL-AMS-ANX-R007.teamviewer.com:5938

2019/05/01 21:23:29.497 29723-29753 I/TeamViewer Activating Router carrier

2019/05/01 21:23:29.498 29723-29753 I/TeamViewer Carrier[2]::EndCarrierInternal(): ClientID: 0 SupportsEndSession: 0, SupportsCCmd2: 0, SessionType_MasterConnect, SendQueue: 0 (4 Bytes), CurrentSendQueue: 0 (0 Bytes), SendCache: 0 (0 Bytes)

2019/05/01 21:23:29.842 29723-29752 I/TeamViewer KeepAliveSessionOutgoing::ConnectSuccessHandler(): KeepAliveConnect to NL-AMS-ANX-R007.teamviewer.com successful

2019/05/01 21:23:30.311 29723-29750 I/TeamViewer KeepAliveSessionOutgoing::KeepAliveChannelInitialized(): KeepAliveConnection to NL-AMS-ANX-R007.teamviewer.com initialized

2019/05/01 21:23:30.315 29723-29750 E/TeamViewer KeepAliveSession::KeepAliveChannelInitialized(): KeepAlive-Connection initialized with ID **Please do not post TeamViewer IDs** (IP: 188.172.219.138), SendQueue 0 (0 Bytes), SendIndex 0, AckIndex 0, RemoteSessionID 3

2019/05/01 21:23:30.316 29723-29750 W/TeamViewer KeepAliveSession::SendCompleteQueue(): SendQueue: 0 (0 Bytes), RemoteSession 3 (ClientID **Please do not post TeamViewer IDs**), Time: 0 ms

2019/05/01 21:23:30.551 29723-29751 I/TeamViewer TVRouterClock Schedule next request in 0 seconds

2019/05/01 21:23:30.554 29723-29752 I/TeamViewer SyncManagersFunction::Start: current managerlist size: 0

2019/05/01 21:23:30.555 29723-29752 I/TeamViewer TVRouterClock Schedule next request in 0 seconds

2019/05/01 21:23:30.558 29723-29752 I/KeepAlive Online

2019/05/01 21:23:30.575 29723-29751 I/TeamViewer InterProcessBase::SecureNetworkCallbackHandle created (RegistrationID: 95b672c3-32c2-48c6-9053-b7e96dc262a2)

2019/05/01 21:23:30.575 29723-29752 I/TeamViewer SecureNetworkIPCAdapter::RegisterSharedBCmdCallback(): CC: 61, RegistrationID: 95b672c3-32c2-48c6-9053-b7e96dc262a2, DyngateID: **Please do not post TeamViewer IDs**, ProcessType: 2, SessionID: 10123

2019/05/01 21:23:30.575 29723-29750 I/TeamViewer Account::UpdateState: KA = 1, active = 1

2019/05/01 21:23:30.585 29723-29723 I/TeamViewer login state change 2

2019/05/01 21:23:30.586 29723-29723 I/LoginViewModel offline

2019/05/01 21:23:30.595 29723-29723 I/TeamViewer Account::SetLoginState: new state: 2

2019/05/01 21:23:30.595 29723-29723 I/TeamViewer ManagerHolderStateMachine: Switching from NotReady to ReadyForLogin

2019/05/01 21:23:30.596 29723-29723 I/TeamViewer UpdateRegistrations:pl state change

2019/05/01 21:23:30.597 29723-29723 I/TeamViewer PushNotificationRegistration::UpdateRegistrationsInternal : device token: dTZ4u4eJjK4:APA91bGUgVSbsys1DZvg7KObXFfgJo2tLzRxQxfiqVgTkDYmFRwudeXYZDOmq9hBU2oOBqvXScvKyNb2eU4ZhJ2r1mSA_8ISESjvi8-Ez2y5YX0t71lQQRoo8w3E05Uoof3X4JX4ERgA

2019/05/01 21:23:30.604 29723-29752 I/TeamViewer ChatManager::ChatManager: created

2019/05/01 21:23:30.604 29723-29752 I/TeamViewer ChatManager::Factory: ChatManager created

2019/05/01 21:23:30.608 29723-29752 I/TeamViewer IncomingBetterChatCommandHandler::IncomingBetterChatCommandHandler: created

2019/05/01 21:23:30.608 29723-29752 I/TeamViewer IncomingChatCommandRegistration::Start: registering for ready state properties

2019/05/01 21:23:30.620 29723-29752 I/TeamViewer InterProcessBase::SecureNetworkCallbackHandle created (RegistrationID: c5accbb3-1a6a-4a1c-9d91-f063c6ce3183)

2019/05/01 21:23:30.620 29723-29750 I/TeamViewer SecureNetworkIPCAdapter::RegisterSharedBCmdCallback(): CC: 25, RegistrationID: c5accbb3-1a6a-4a1c-9d91-f063c6ce3183, DyngateID: **Please do not post TeamViewer IDs**, ProcessType: 2, SessionID: 10123

2019/05/01 21:23:30.620 29723-29752 I/TeamViewer IncomingChatCommandRegistration::Register: Registered successfully for incoming commands (after 0 retries)

2019/05/01 21:23:30.621 29723-29752 I/TeamViewer OfflineChatManager::~OfflineChatManager: destroyed

2019/05/01 21:23:30.621 29723-29752 I/TeamViewer ChatManagerSynchronizer::Step1_SynchronizeRooms

2019/05/01 21:23:30.621 29723-29752 I/TeamViewer ChatManagerSynchronizer::Step1_SynchronizeRooms: authenticationProperties is null

2019/05/01 21:23:30.621 29723-29752 I/TeamViewer ChatManagerSynchronizer::AbortSynchronization

2019/05/01 21:23:30.622 29723-29752 I/TeamViewer ChatManager::ClearAccountChat: clearPersistently = 1

2019/05/01 21:23:30.633 29723-29752 I/TeamViewer OfflineStorage::DeleteDatabase: deleted database file '/mnt/expand/6478ac05-96fb-41dc-89c8-f6ff0eb87b5c/user/0/com.teamviewer.teamviewer.market.mobile/files/tvchat.db'

2019/05/01 21:23:30.634 29723-29752 I/TeamViewer ChatManager::ClearNonAccountChat

2019/05/01 21:23:30.634 29723-29752 I/TeamViewer ChatManagerSynchronizer::Step4_FinishSynchronization

2019/05/01 21:23:30.822 29723-29750 I/TeamViewer TVRouterClock: received router time: 20190502T022330.674272

2019/05/01 21:23:32.388 29723-29723 I/TeamViewer login state change 2

2019/05/01 21:23:32.388 29723-29723 I/LoginViewModel connecting

2019/05/01 21:23:32.462 29723-29750 I/TeamViewer TVRouterClock Schedule next request in 43200 seconds

2019/05/01 21:23:36.478 29723-29751 I/TeamViewer AsyncMessaging::UnregisterAtAsyncMessageProvider(): Unregister successful

2019/05/01 21:23:36.732 29723-29723 I/TeamViewer login state change 2

2019/05/01 21:23:36.733 29723-29723 I/LoginViewModel offline

2019/05/01 21:23:36.744 29723-29723 I/TeamViewer login state change 2

2019/05/01 21:23:36.745 29723-29723 I/LoginViewModel offline

2019/05/01 21:23:36.852 29723-29751 I/TeamViewer Sending Android start stats.

2019/05/01 21:23:37.013 29723-29750 I/TeamViewer PushNotificationRegistration::UpdateRegistrationsInternal [createOrUpdateRegistrationsCb]:Push Notification registration successful

2019/05/01 21:23:37.018 29723-29750 I/TeamViewer PushNotificationRegistration::UpdateRegistrationsInternal [createOrUpdateRegistrationsCb]:Push Notification registration successful

2019/05/01 21:23:55.417 29723-29723 I/TVApplication Configuration changed

2019/05/01 21:23:56.174 29723-29723 I/ActivityManager fragmentStopped o.aho

2019/05/01 21:23:56.641 29723-29723 I/MainActivity update main activity

2019/05/01 21:23:56.676 29723-29723 I/MainActivity ignoring tryShowFragmentContainer because Container is already shown

2019/05/01 21:23:56.862 29723-29723 I/ActivityManager fragmentStarted o.aho

2019/05/01 21:23:56.899 29723-29723 I/ActivityManager activityResumed com.teamviewer.remotecontrollib.activity.MainActivity@5ba600a

2019/05/01 21:23:56.900 29723-29723 I/LoginViewModel offline

2019/05/01 21:24:32.413 29723-29723 I/ActivityManager fragmentStopped o.aho

2019/05/01 21:24:32.413 29723-29723 I/ActivityManager activityStopped com.teamviewer.remotecontrollib.activity.MainActivity@5ba600a

2019/05/01 21:24:32.414 29723-29723 I/ActivityManager activityStopped: isFinishing: false

2019/05/01 21:24:32.461 29723-29723 I/ConnectionHistory loading history....

2019/05/01 21:24:33.003 29723-29723 I/ConnectionHistory ... loading history done

2019/05/01 21:24:33.004 29723-29723 I/ConnectionHistory starting save connection history

2019/05/01 21:24:33.091 29723-29723 I/ConnectionHistory done save connection history

2019/05/01 21:24:33.099 29723-29723 I/NetworkControllerRC Going offline

2019/05/01 21:24:33.100 29723-29723 I/NetworkControllerRC stopping service

2019/05/01 21:24:33.108 29723-29723 I/NetworkService Stop network.

2019/05/01 21:24:33.108 29723-29723 I/Connectivity Unregister connectivity receiver

2019/05/01 21:24:33.116 29723-29802 I/TeamViewer TeamViewer is going offline!

2019/05/01 21:24:33.121 29723-29802 I/TeamViewer RemoteSessionManager::ClearAllRemoteSessions(): RemoteSession Count: 1

2019/05/01 21:24:33.132 29723-29752 I/KeepAlive Offline

2019/05/01 21:24:33.133 29723-29753 I/TeamViewer IncomingChatCommandRegistration::IsTeamViewerOnlineObserver: TeamViewer-Onlinestate changed to offline

2019/05/01 21:24:35.906 29723-29750 E/TeamViewer CTcpConnectionBase[3]::HandleReadError(): Error occured. ClientID: **Please do not post TeamViewer IDs** IP: 188.172.219.138 Category: system, Error: 111 (Connection refused)

2019/05/01 21:24:35.908 29723-29753 I/TeamViewer IncomingChatCommandRegistration::UnregisterIncomingCommands: Unregistering incoming commands

2019/05/01 21:24:35.909 29723-29753 I/TeamViewer InterProcessBase::SecureNetworkCallbackHandle destroyed (RegistrationID: c5accbb3-1a6a-4a1c-9d91-f063c6ce3183)

2019/05/01 21:24:35.909 29723-29753 I/TeamViewer AccountLoginStateMachine::RegisterForKeepAlive: lost connection

2019/05/01 21:24:35.909 29723-29753 I/TeamViewer SecureNetworkIPCAdapter::UnregisterSharedBCmdCallback(): RegistrationID: c5accbb3-1a6a-4a1c-9d91-f063c6ce3183

2019/05/01 21:24:35.910 29723-29752 I/TeamViewer Account::UpdateState: KA = 0, active = 1

2019/05/01 21:24:35.923 29723-29723 I/TeamViewer login state change 1

2019/05/01 21:24:35.923 29723-29723 I/LoginViewModel connecting

2019/05/01 21:24:35.923 29723-29723 I/TeamViewer Account::SetLoginState: new state: 0

2019/05/01 21:24:35.924 29723-29723 I/TeamViewer ManagerHolderStateMachine: Switching from ReadyForLogin to NotReady

2019/05/01 21:24:35.924 29723-29753 I/TeamViewer ChatManager::ClearNonAccountChat

2019/05/01 21:24:35.924 29723-29753 I/TeamViewer OfflineChatManager::OfflineChatManager: created

2019/05/01 21:24:35.924 29723-29753 I/TeamViewer ChatManager::UnregisterIncomingCommandRegistration: destroying incomingCommandRegistration

2019/05/01 21:24:35.924 29723-29753 I/TeamViewer IncomingChatCommandRegistration::Stop: disconnecting ready state properties

2019/05/01 21:24:35.925 29723-29753 I/TeamViewer ChatManager::~ChatManager: destroyed

2019/05/01 21:24:35.925 29723-29753 I/TeamViewer IncomingBetterChatCommandHandler::IncomingBetterChatCommandHandler: destroyed

2019/05/01 21:24:35.925 29723-29723 I/TeamViewer UpdateRegistrations:pl state change

2019/05/01 21:24:35.926 29723-29723 I/TeamViewer PushNotificationRegistration::UpdateRegistrationsInternal : device token: dTZ4u4eJjK4:APA91bGUgVSbsys1DZvg7KObXFfgJo2tLzRxQxfiqVgTkDYmFRwudeXYZDOmq9hBU2oOBqvXScvKyNb2eU4ZhJ2r1mSA_8ISESjvi8-Ez2y5YX0t71lQQRoo8w3E05Uoof3X4JX4ERgA

2019/05/01 21:24:35.945 29723-29751 I/TeamViewer CTcpConnectionBase[4]::HandleConnect(): Connect failed to dest-ip NL-AMS-ANX-R007.teamviewer.com:5938 with error 111 Connection refused

2019/05/01 21:24:36.953 29723-29750 I/TeamViewer CTcpConnectionBase[5]::HandleConnect(): Connect failed to dest-ip NL-AMS-ANX-R007.teamviewer.com:5938 with error 111 Connection refused

2019/05/01 21:24:37.582 29723-29723 I/TVApplication Configuration changed

2019/05/01 21:25:40.240 29723-29752 I/TeamViewer IProcessCommandHandler[3]::HandleShutdownTimer(): Timeout (20 s) reached, ID: **Please do not post TeamViewer IDs**, IP: 0.0.0.0:5938, Type_Tcp, SessionType_MainKeepAliveConnection, SupportsCCmdV2: 1, Reason: 11/11, SupportsEndSession: 1, EndSessionWasRecv: 0, FinalCmdWasAck: 0, FinalAckWasSent: 0

2019/05/01 21:25:40.241 29723-29752 I/TeamViewer Carrier[3]::EndCarrierInternal(): ClientID: **Please do not post TeamViewer IDs** SupportsEndSession: 1, SupportsCCmd2: 1, SessionType_MainKeepAliveConnection, SendQueue: 1 (0 Bytes), CurrentSendQueue: 0 (0 Bytes), SendCache: 1 (4 Bytes)

2019/05/01 21:25:40.241 29723-29752 I/TeamViewer TVRouterClock Schedule next request in 0 seconds

2019/05/01 21:25:40.242 29723-29752 W/TeamViewer KeepAliveSessionOutgoing::ConnectEndedHandler(): KeepAliveConnection with NL-AMS-ANX-R007.teamviewer.com ended

2019/05/01 21:25:40.251 29723-29753 I/TeamViewer CTcpConnectionBase[6]::HandleConnect(): Connect failed to dest-ip NL-AMS-ANX-R007.teamviewer.com:5938 with error 111 Connection refused

2019/05/01 21:25:40.453 29723-29751 I/TeamViewer SecureNetworkConnection::SendCallbackHandler(): [ remoteID: 31 connection: **Please do not post TeamViewer IDs** remoteConnection: 0 ], Error: RCommand (Timeout)

2019/05/01 21:25:40.454 29723-29751 I/TeamViewer RetryHandle::HandleRetry(): Trying resend to 31 failed with error SecureNetworkTransport:4, retrying (2 retries remaining) BCmd: CC=38 CT=5

2019/05/01 21:25:40.456 29723-29753 E/TeamViewer SecureNetworkHandshake::ReceiveAckCallback: [remote ID: 31, connection ID: **Please do not post TeamViewer IDs**] errorcode: Timeout(1)

2019/05/01 21:26:36.295 29723-29751 I/TeamViewer SecureNetworkConnection::SendCallbackHandler(): [ remoteID: **Please do not post TeamViewer IDs** connection: 0 remoteConnection: **Please do not post TeamViewer IDs** ], Error: RCommand (Timeout)

2019/05/01 21:26:36.296 29723-29751 I/TeamViewer SecureNetworkConnection::SendCallbackHandler(): [ remoteID: **Please do not post TeamViewer IDs** connection: 0 remoteConnection: **Please do not post TeamViewer IDs** ] Resetting connection due to error RCommand (Timeout)

2019/05/01 21:26:36.301 29723-29751 E/TeamViewer SecureNetworkImplementation::ReceivedNewRevocationCheck: Error: Timeout

2019/05/01 21:26:36.302 29723-29753 E/TeamViewer HandshakeClient::Connect: [remote ID: 31, connection ID: **Please do not post TeamViewer IDs**, remote connection ID: 0] invalid private key

2019/05/01 21:26:36.302 29723-29751 I/TeamViewer RetryHandle::HandleRetry(): Trying resend to 31 failed with error RCommand:1, retrying (1 retries remaining) BCmd: CC=38 CT=5

2019/05/01 21:26:42.751 29723-29723 I/ActivityManager fragmentStarted o.aho

2019/05/01 21:26:42.791 29723-29723 I/ActivityManager activityStarted com.teamviewer.remotecontrollib.activity.MainActivity@5ba600a

2019/05/01 21:26:42.791 29723-29723 I/NetworkControllerRC Going online

2019/05/01 21:26:42.801 29723-29723 I/NetworkControllerRC starting service

2019/05/01 21:26:42.845 29723-29723 I/ActivityManager fragmentStopped o.aho

2019/05/01 21:26:43.043 29723-29723 I/MainActivity update main activity

2019/05/01 21:26:43.075 29723-29723 I/MainActivity ignoring tryShowFragmentContainer because Container is already shown

2019/05/01 21:26:43.188 29723-29723 I/ActivityManager fragmentStarted o.aho

2019/05/01 21:26:43.200 29723-29723 I/ActivityManager activityResumed com.teamviewer.remotecontrollib.activity.MainActivity@318fa74

2019/05/01 21:26:43.201 29723-29723 I/LoginViewModel connecting

2019/05/01 21:26:43.215 29723-29723 I/NetworkService Start network.

2019/05/01 21:26:43.216 29723-29946 I/TeamViewer TeamViewer is going online!

2019/05/01 21:26:43.217 29723-29751 I/TeamViewer CKeepAliveClientClient::DoReconnectInternal: doing nothing, state = 0

2019/05/01 21:26:43.218 29723-29753 I/TeamViewer Activating Router carrier