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How to find out the accurate offline period of a machine in TV?

Hi Guys,

I need your help. How can I find out the accurate offline period of a machine on TV?  There are cases that it just shows as offline while some shows how many days and hours the machine was last seen.   Please advise.

Thank you,



  • TV-offline.png


  • it_tek
    it_tek Posts: 1

    That doesnt answer the question though. The question being that some connected PC's say "Offline" and others say "xxx days offline".


    Thanks, Tom

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi it_tek,

    Is the device assigned to your account? The device must be assigned to your account if you want to see the offline-days.

    Senior Support Engineer - 2nd level Support
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