unable to control version 7.0.12313

Jitender

dear sir,

     I'm not able to share my screen it says no access route....

JeanK

Hello @Jitender

Thank you for your message.

I recommend you to restart the TeamViewer service on both sides and try again.

If the problem still occurs, I recommend you to use TeamViewer 14 on both sides of the connection.

You will find all the information you need in our Knowledge Base article here: Enjoy using the best version of TeamViewer we made so far! - How to proceed?

I hope this could help.

Cheers

Jean