Can see, but can't connect to Samsung SM-G965U (S9+)

jeffreywhunter

I have team view 14.3.4730 on Windows 10 (latest updates).  V14.3.198 CL on my Samsung Galaxy S9+ (SM-G965U).  I can see and control my Windows 10 pc when I login to teamviewer.  I can see the Phone in the menu on my PC, BUT, I can't connect to the phone.  Conversely, I see the PC on my phone and easily connect and control with no problems!  How do I diagnose this issue where I can see/control the PC from the phone, and I can see the phone from the PC, but cannot connect nor control the phone from the PC.

Thanks in advance!

Jeff...

Yuri_T

Hi @jeffreywhunter ,

Thank you for your post.

Could you please give us more details in order to assist you?

• Did you receive an error message and if so, what did it say?
• Which module have you used? Host module or Quick Support?

I look forward to hearing back from you.

All the best,
Yuri