Hi there,
My pc crashed about 2-3 weeks ago and had it reinstalled now i cannot find my username and password. Please can you kindly assist.
Thanks
Hi Hussein,
Thank you for the private message an all provided information.
Can you please try again to sign in with the correct email address? The license should be active.
If you don't remember your password, you have also the possibility to reset the password here:
Please let me know if there are any further questions
Have a great day and all the best,Natascha
Hi @HusseinD123
Thank you for your post.
Please find all relevant information in the following article: All about passwords
Normally, you sign in with your email address.
Hope this yould help.
Wish you a great Wednesday.
All the best,Natascha
Hi Natasha
Firstly, Thank you for your prompt and amazingly quick response, 5 stars for such quick service.
I've tried my current e-mail address and several other e-mail addresses however the system keeps saying sorry we could not like your e-mail address to a license.
My company Imperial purchased a license last year in November and it expires in October 2019.
Please can you advise how I can retrieve my credentials. If you need me to attach informaiton related to the purchase I can do so.
Kindest Regards
@Natascha wrote: Hi @HusseinD123 Thank you for your post.Please find all relevant information in the following article: All about passwordsNormally, you sign in with your email address. Hope this yould help. Wish you a great Wednesday. All the best,Natascha
Hi Natasha,
Please kindly ignore my Accept as a Solution response.
I'm having a rough couple of days.
Thank you very much for the nice reply
Can you please provide your email address or the latest invoice number in a personal message?
Looking forward to your message and wish you a great day.
Hi Natascha,
How do I go about sending my information via a private message?
You can simply click on my account and then on Send private message
Kind regards, Natascha
