grant easy access

A_Good_Return

I am, from California, using teamviewer to assist my mother, in Oregon,  on her mac. 

I have been connecting to her desktop by having her provide a password. I would like to be able to skip this step if possible.

I am using my partner's computer, where she also has teamviewer loaded -- in the past, when I was not living with her, I would help her with computer issues also. My computer was stolen, so I am now using her computer to help my mother.

 

the "grant easy access" function asks for an email and a password.

Is it asking for her email or my email?

And if it is the latter, that I should be using "my" email, while I am using my partner's computer, ie: her teamviewer ID, do I need to provide her email and password?

PLEASE CONFIRM. 

Fiona_G

Hi @jordan_vtek,

Thank you for your message and welcome to our community.

If you want to monitor and manage a computer remotely without a password, please grant your TeamViewer account (the account of the person accessing) Easy Access.

For more detailed information and steps, please check out our KBA Easy access.

I hope this clarifies it for you.

Best regards,

Fiona