Cancel my subscription

lbakerUS

Received an email that invoice was attached and my subscription renewed.  I never received a notification that my subscription was up for renewal.  Sent an email to cancel my subscription for next year and received a reply that I needed to cancel no less than 28 days before renewal which is what I thought I was doing.  Sent another email asking for confirmation that my subscription has been cancelled.  Have not received a response. If you call the phone number no one answers.  So Frustrating!!

JackieGoodman

i would like to cancel my subscription please

Nadin_W

Hello @JackieGoodman

Thank you for your post.

We are sorry to hear that you do not wish to renew your subscription.

All cancellations must be submitted in written form by submitting a ticket.

The written requests must be received by TeamViewer at least 28 days before the end of the initial or renewal term.

Learn more about our subscriptions in our article here: 📄 All about subscription

Please feel free to contact us also in the future with any questions about TeamViewer! 

Best,

Nadin