Cannot connect to a specific ID
I am trying to connect to specific ID in one of our customer factories and when I enter the ID and click "connect" nothing happens. When I open the log file I see message "PartnerlistConnectionFactory::CreateConnectionParamAsync::could not convert idString to dyngateID"
I can connect to other computers in same location and same network without any problem. We have restarted everything few times and tried different versions of TV but nothing has helped.
Any ideas what could be the cause of the problem?