download issues

mobeustech Posts: 1
edited May 2023 in General questions

From any windows computer (Windows 7 thru Windows Server 2019) at any client site or location on any browser (IE 11, Edge, Chrome, or Firebox) when going to it starts by waiting for which eventually times out and I just get the error saying "this site can't be reached" and "ERR_CONNECTION_TIMED_OUT".

However on a Mac or Linux machine using the direct link it will download the TeamViewer_Host_Setup.exe with out issue.


  • JeanK
    JeanK Posts: 6,995 Community Manager 🌍

    Hello @mobeustech

    Thank you for your message.

    I recommend you to re-create a new customized Host and to re-name it.

    Then, check if it works again.

    You will find all the information you need in our Knowledge Base article here: Customized Host module

    I hope this could help. If not, do not hesitate to ask your questions here.



    Community Manager