customdesign.teamveiwer.com download issues

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mobeustech
mobeustech Posts: 1
edited May 2023 in General questions

From any windows computer (Windows 7 thru Windows Server 2019) at any client site or location on any browser (IE 11, Edge, Chrome, or Firebox) when going to https://get.teamviewer.com/mobeustech it starts by waiting for https://customdesign.teamviewer.com/download/version_14x/wremfg7/TeamViewer_Host_Setup.exe which eventually times out and I just get the error saying "this site can't be reached" and "ERR_CONNECTION_TIMED_OUT".

However on a Mac or Linux machine using the direct link https://customdesign.teamviewer.com/download/version_14x/wremfg7/TeamViewer_Host_Setup.exe it will download the TeamViewer_Host_Setup.exe with out issue.

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  • JeanK
    JeanK Posts: 6,995 Community Manager 🌍
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    Hello @mobeustech

    Thank you for your message.

    I recommend you to re-create a new customized Host and to re-name it.

    Then, check if it works again.

    You will find all the information you need in our Knowledge Base article here: Customized Host module

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager