Unable to use Teamviewer

Manalo Posts: 3
edited May 2 in General questions

I would like to know how to get rid of this black overlay, it makes it impossible to use TeamViewer.


black overlay prevents use of right paneblack overlay prevents use of right pane


  • Ying_Q
    Ying_Q Posts: 2,437 Moderator

    Hi @Manalo 

    Thank you for your post.

    Can you check out How to uninstall TeamViewer on PC please, then to follow the steps to  unistall, download and reinstall TeamViewer

    Hope it helps.

    Kind Regards,



    Community Moderator/中文社区管理员
  • I have followed the instructions and the problem persists.

  • Ying_Q
    Ying_Q Posts: 2,437 Moderator

    Hi @Manalo 

    Thank you for your reply and we are sorry to hear that did not work.

    Can you kindly provide your TeamViewer version and operating system please.

    Kind Regards



    Community Moderator/中文社区管理员
  • Hey Manalo!

    I'm sorry to hear that your teamviewer isn't working. This must have to do something with your current version (if not updated) or some problem with the compatibility with your operating system. Either ways, please provide more information so we can help each other and make this community as open as possible. I've also faced similar problems in the past with my teamviewer when I was working on an online shop, many times the teamviewer wouldn't open. But after updating it and trying out the different compatilitiy from the properties menu, it did work.


    I hope I was able to help,


    Jessica A.