Business License Purchased but Account is still set as Free

CooperGD
CooperGD Posts: 2
edited May 2023 in General questions

I purchased a business license today yet my account is still set as "free". Are there additional steps that must be taken?

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  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @CooperGD 

    Thanks for your post and welcome to the TeamViewer Community.

    To activate the license on your account, you can have a look into this article: How to activate your license 

    I hope the info helps you and I wish you a great day.

    Please feel free to write again in case of further questions.

    Best,

    Esther

    Former Community Manager

  • CooperGD
    CooperGD Posts: 2
    Thank you, A new problem has arisen which certainly led to the first problem. My payment was accepted but I never received an email or notice from the accounting department.
  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi again,

    please feel free to send me the email address you used for the purchase in a private message and I´ll make sure you get the payment confirmation.

    Thanks, Esther

    Former Community Manager

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