unable to activate privacy screen ( black screen)

sure! i'll send you a pm !

if you want yes, but via private mail. REMOVE INITIAL DATA, with specific information of your PC (TV ID, machine data and so on...)

Please note for your privacy: This information is not useful and is obviously related to your privacy.
Only log elements. If you detect IP addresses (unless they are those of TeamViewer servers that are public), delete the value!

n.b.: I will try to analyze your log, but it will be difficult to complete the operation in the short run. Can I answer you tomorrow?

Regards

there's so much more but i could send you my entire logs if you wanted

017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::UserInteractionHelper::ChangeServerInput (inputMode 1)
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::InputBlocker::DisableInputAsync(true)
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::UserInteractionHelper::SendInputChangedCmd : inputDisabled:1; blackScreenEnabled: 0
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::BlackScreen::DisableBlackScreen
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::BlackScreentNotifications::Stop - already done
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::BlackScreen::BlackScrState - moving from BSCR_OFF ---> BSCR_INPUT_DISABLED
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::BlackScreen::SignalBlackScreenStateChange (0)
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::UserInteractionHelper::SendInputChangedCmd : inputDisabled:1; blackScreenEnabled: 0
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::BlackScreen::SignalBlackScreenStateChange (0) -- done
2017/05/08 00:28:43.408 12612 12388 D1 tvdesktop::BlackScreen::DisableBlackScreen -- done

let's look at TeamViewer logs

Could you include here all the lines that are relevant to the word "blackscren"? We search for phrases related to: tvdesktop::BlackScreen::SignalBlackScreenStateChange

Regards

i tried that too! nothing works..

don't worry!

One test: automatic black screen doesn't work. But what if I set up the black screen during the connection? Screen turn off or remain switch on?

You can find this setting from action panel during connection: if it is set ON (black screen) so swich OFF, then again ON.

What happen?

Let me know.

Regards

oh sorry.. i explained my self wrong.. and ty for helping.. i've been trying install and resintall it many times but it doesn't work

thank you anyway )

I've read "I also have an IPS g sync monitor" Probably that word ("also") has deceived me. I was pretty sure your laptop was equipped with its built-in monitor...

In any case, I'd suggest trying to uninstall and reinstall the TeamViewer Monitor Driver from your laptop.

Regards

wait where did i say that? i have no secondary monitor, it's just a laptop with his ips panel

I just saw that you also spoke of a secondary monitor. Do you have a special configuration to handle this second monitor (duplicate monitor or extend monitor) made by operating system (Windows 8-10)?

hello

ty for your answer

yes i set up everything as in that thing you posted

i just have one graphic card ,gtx 1070 nvidia( laptop version)