License problem

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e-pagalba
e-pagalba Posts: 3
in General questions

We extended our license one month ago to 12/9/2020, but today shows that we are using a free license, so far everything has been fine.

[The personal information has been removed as per the community guidelines.]
2020-09-12

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  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
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    Hi @e-pagalba ,

    Thank you for your message.

    Answers might include your personal information since it is about a contract. Please contact our support team so we can assist you individually.

    I apologize for any inconvenience caused.

    All the best,
    Yuri

    Former Japanese Community Moderator
  • e-pagalba
    e-pagalba Posts: 3
    Options

    Hello, how can I contact support? The whole day it was impossible to make phone calls, the phone was busy. Maybe there is some email that can be written?

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]
    Options

    Hi @e-pagalba ,

    Thank you for your reply.

    In this case, I have created a ticket for you. Our support team will assist you via the support ticket, so please wait for the answer.

    Thank you for your understanding in advance.

    All the best, 
    Yuri

     

    Former Japanese Community Moderator
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