lubuntu guest cannot be controlled

E_S_69

Hi All,

I can't take control of my Lubuntu guest 18.04 amd64.

I can connect and see the desktop correctly, i can cat with the guest, but i can't take control of the remote. Mouse and keyboard seems not working. Below some infos about the linux guest:

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Distributor ID: Ubuntu
Description: Ubuntu 18.04.3 LTS
Release: 18.04
Codename: bionic

00:00.0 Host bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series SoC Transaction Register (rev 0e)
00:02.0 VGA compatible controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Graphics & Display (rev 0e)
00:13.0 SATA controller: Intel Corporation Atom Processor E3800 Series SATA AHCI Controller (rev 0e)
00:14.0 USB controller: Intel Corporation Atom Processor Z36xxx/Z37xxx, Celeron N2000 Series USB xHCI (rev 0e)
00:1a.0 Encryption controller: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Trusted Execution Engine (rev 0e)
00:1b.0 Audio device: Intel Corporation Atom Processor Z36xxx/Z37xxx Series High Definition Audio Controller (rev 0e)
00:1c.0 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 1 (rev 0e)
00:1c.1 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 2 (rev 0e)
00:1c.2 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 3 (rev 0e)
00:1c.3 PCI bridge: Intel Corporation Atom Processor E3800 Series PCI Express Root Port 4 (rev 0e)
00:1f.0 ISA bridge: Intel Corporation Atom Processor Z36xxx/Z37xxx Series Power Control Unit (rev 0e)
00:1f.3 SMBus: Intel Corporation Atom Processor E3800 Series SMBus Controller (rev 0e)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 06)
03:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 06)
04:00.0 Network controller: Realtek Semiconductor Co., Ltd. RTL8821AE 802.11ac PCIe Wireless Network Adapter

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TeamViewer 15.0.8397 (DEB)

TeamViewer ID: xxxxxxx332

teamviewerd status ● teamviewerd.service - TeamViewer remote control daemon
Loaded: loaded (/etc/systemd/system/teamviewerd.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2019-11-20 17:13:17 CET; 1h 55min ago
Process: 1234 ExecStart=/opt/teamviewer/tv_bin/teamviewerd -d (code=exited, status=0/SUCCESS)
Main PID: 1242 (teamviewerd)
Tasks: 17 (limit: 4542)
CGroup: /system.slice/teamviewerd.service
└─1242 /opt/teamviewer/tv_bin/teamviewerd -d

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My Teamviewer master connection infos.

I hope you can help me.

Regards

Ezio