Connection issue

MateoAnthony

TeamViewer is telling me the computer I'm trying to connect to is using a newer version of the software, even though I know for a fact both computers are running version 14.7.1965.0 of the program. I even performed a clean reinstall of the program on both computers to make sure.

The computer I'm connecting to is an Asus gaming PC running the latest version of Windows 10 OS, and the computer that I'm using to access it with is a MacBook Pro running the latest version of Mojave. Why is it suddenly displaying this error message? It was working fine until yesterday evening.

Ying_Q

Hi @MateoAnthony,

Thank you for your post.

We would encourage all free users to  Enjoy using the best version of TeamViewer we made so far! - How to proceed?.

As you have mentioned that you are using the latest version of Windows 10 and macOS, kindly check the following KB articles for further information:

1. Which operating systems are supported?
2. How to control a Mac running macOS 10.14 or higher
3. How do I update TeamViewer?

4. Download TeamViewer if you would like to have a fresh  download and installation

Hope the information above helps for explaination and would be helpful in your case.

Regards

Ying_Q