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Teamviewer Quick Support Incompatible

I keep trying to access iphone/ipad from my computer using teamviewer to connect to teamviewer quicksupport but the quicksupport says teamviewer versions are incompatible. Please help

Comments

  • Esther
    Esther Posts: 3,534 Community Manager 🌍

    Hi @Simpolwon

    Can you tell us, which versions you are using on your devices?

    Please make sure, that you are using the latest version on your computer and your iPhone/iPad.

    Thank you, Esther

    Community Manager
  • Hi 

    I have same problem using v13.0.281 on chromebook and v13.0.7847 QS on android , both installs are the latest version. I also get message "Unfortunately a connection to this device is not possible with this version of Teamviewer"  on the chromebook. 

    Thanks 

  • I am having the same problem with my Ipad and Linux as well. 

  • JeanK
    JeanK Posts: 3,838 Moderator

    Hello @webiflex,

    As we say...better late than never! ?

    We are happy to announce that you can now share the screen of your devices running ChromeOS. ?

    If you want to connect via unattended access, please use the TeamViewer Host.
    If you want to connect spontaneously, please use the TeamViewer QuickSupport.

    You will find the download links here:

    Alternatively, you can also download these versions directly on our website here: TeamViewer for Chrome OS

    Please also find additional information here: Supported platforms - Chrome OS 

    Feel free to share your feedback!

    Have a good end of the week. and stay safe! ?

    Best,

    Jean

    French Community Moderator
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