Business License Purchased But Account Is Still Set As Free

royk1

Hello TeamViewer,

On January 7 2020, I have purchased TeamViewer Single User Business License.
My order number is **Please do not post TeamViewer IDs**.
It has been more than 48 hours since I purchased TeamViewer and my license is still a free license.
My credit card has been charged by TeamViewer.
Please help me to resolve this issue.

On January 7 2020, I have clicked the link in the email that TeamViewer sent me. Nothing happened. My license is still a free license.

Today, January 9 2020, I tried to click the link that was sent to me 2 days ago. There was an error message "The token is invalid."

What should I do? Please help.

Yuri_T

Hi @royk1 ,

Thank you for your message.

I have created a support ticket for you in order to assist you further.
Our support team will get back to you asap.

I apologize for any inconvenience caused.

Best regards,
Yuri

Yuri_T

Hi @royk1 ,

Thank you for your post.

With regards to the activation, have you click the link Get me started in the order confirmation e-mail to activate your license on your TeamViewer Account?

I can share the article to activate your license, but as you said that the activation link still does not work, please contact our support team as we need to assist you individually.

Hope this will be helpful.

All the best,
Yuri

royk1

Hello @Yuri_T 

I have clicked the link that you sent me.

I made a phone call to +**Please do not post TeamViewer IDs**03. The woman on the phone said that she could not help me because I made the purchase from the website teamviewer.com.

The woman said she could only help me if I purchased from her company, Metrodata, which is Indonesia's TeamViewer Distributor.

What should I do ? Please help.

Thank you.

Yuri_T

Hi @royk1 ,

Thank you for your message.

I have created a support ticket for you in order to assist you further.
Our support team will get back to you asap.

I apologize for any inconvenience caused.

Best regards,
Yuri

GuineaPiggy

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@royk1 wrote:

Hello MyCFAVisit

On January 7 2020, I have purchased TeamViewer Single User Business License.
My order number is **Please do not post TeamViewer IDs**.
It has been more than 48 hours since I purchased TeamViewer and my license is still a free license.
My credit card has been charged by TeamViewer.
Please help me to resolve this issue.

On January 7 2020, I have clicked the link in the email that TeamViewer sent me. Nothing happened. My license is still a free license.

Today, January 9 2020, I tried to click the link that was sent to me 2 days ago. There was an error message "The token is invalid."

What should I do? Please help.

---

It was a great help ! Thank you very much for sharing this !

royk1

Hello @Yuri_T 

Thank you for making me a support ticket. 

Is there a ticket number for me to refer to this issue ?

Thank you for the fast response @Yuri_T 

royk1

Hi @Yuri_T 

The problem is now resolved. My account is set to business account. 

Thank you very much for your help.

Best regards,

Roy

Yuri_T

Hi @royk1,

That's great to hear that you activated your license.
Please do not hesitate to contact us if there is anything else we can do for you.

Kind regards,
Yuri