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Failed payment and lost money

I was proceeding with the license purchase and got back the "timeout" result. My bank account was charged the corresponding fee yet I received no email nor license and now have no way to open a support ticket.

Can someone tell me how to proceed with this, I need to either get my supposed license or at least the the money back.

Best Answer


  • Vatsilidis
    Vatsilidis Posts: 655 ⭐Star⭐

    @Yuri_T  , is this something could you help?

  • Yuri_T
    Yuri_T Posts: 2,259 Moderator

    Hi @Vatsilidis ,

    Yes, of course I will. Thank you for letting me know!

    Best regards,

    Former Japanese Community Moderator
  • kqhv
    kqhv Posts: 2

    The problem was resolved. Thanks @Vatsilidis and @Yuri_T for your help.

  • Hi,

    i've just got the same problem of the thread starter..

    Could @Yuri_T  help me too?

    Thank you!

  • Yuri_T
    Yuri_T Posts: 2,259 Moderator


    Thank you for reaching out to us.

    I have checked the case for you and I confirm that we will send your order confirmation email shortly. Could you please check your email?

    If you need further assistance regarding your payment, please call our support team.
    They will be happy to assist you individually.

    I apologize for any inconvenience caused.
    Hope this will be helpful.

    Kind regards,

    Former Japanese Community Moderator
  • Problem solved. Thank you @Yuri_T 

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