No Credentials - can't browse to teamviewer.com

mbarrows

HI
I use teamveiwer to connect to my fathers PC. Worked fine up until recently.
Now his PC will not generate the credentials needed to connect.

We removed Teamveiwer, with the intention of re-installing the latest version.

We could not even connect to to teamvier.com. The PC threw an error moaning about a tls error?

any ideas?

JeanK

Hello @mbarrows,

Thank you for your message.

You could check if the ports TeamViewer uses are open. You will find all the information you need in our Knowledge Base article here: Which ports are used by TeamViewer?

Also, you could also have a look at this article: How to Fix if You Can't Access a Particular Website

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers,

Jean