Easy Access for Multiple users

Chad_Gregory

I have started rolling out Teamviewer 15 in our enterprise. I have easy access working but its only working for me. I created 2 more users on our corporate account but these users cannot remote into any computer without a password. Do I really need to setup unattended access for this?

JeanK

Hello @Chad_Gregory,

Thank you for your message.

If you want that other users also use the easy access of your account, you need to share the computer groups with them. Then, the easy access will be also applied to them.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

JeanK

Hello @MarcCain

Thank you for your feedback.

You did absolutely the right procedure, and we are sorry it is not working properly.

We experienced these symptoms with other customers as well and the solution in many cases was to unshare and share the groups with the users again. It has solved the problem for many other customers.

Could you please try this and tell us if it solves the issue?

Many thanks in advance and sorry for the inconveniences caused.

Cheers,

Jean

JeanK

Hello @Chad_Gregory,

Thank you for your message.

If you want that other users also use the easy access of your account, you need to share the computer groups with them. Then, the easy access will be also applied to them.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

MarcCain

We have the same problem.

The TeamViewer Host is assigned to our main account and easy-access is activated.

The group is also shared with the other accounts.

Nevertheless, they have to type in a password to connect to the Host.

JeanK

Hello @MarcCain

Thank you for your feedback.

You did absolutely the right procedure, and we are sorry it is not working properly.

We experienced these symptoms with other customers as well and the solution in many cases was to unshare and share the groups with the users again. It has solved the problem for many other customers.

Could you please try this and tell us if it solves the issue?

Many thanks in advance and sorry for the inconveniences caused.

Cheers,

Jean

MarcCain

Hello @JeanK ,

 

unshare and share the groups again worked.

 

Thank you!

JeanK

Hello @MarcCain,

Thanks a lot for your update.

I am really glad this could help.

I hope to see you soon in the Community! ?

Cheers,

Jean