On Friday evening, a lady called my mum pretending to be from Amazon. She said that my mum was going to be charged for games unless she opted out, and that she could help to opt out but needed to connect using QuickSupport to her phone. My mum, who is elderly, unfortunately fell for the whole thing and gave her access to the phone with the code and all.!
When I found out, I checked the logs on her QuickSupport app, but wasn't too sure what to look for to see if they did anything maliscious. I could see they were connected to her phone for around 45 mins.
My mum doesn't have any sensitive info on the phone really, so I'm wondering is there anything they could have planted on it to record what she does since then, or some other kind of thing I'm not aware of? She has internet banking app, but even with access to the phone for 45 mins they wouldn't have been able to get in to that I'm sure.
She is using a Doro phone running Android.
Any thoughts greatly appreciated! Thanks a mill